Eye Tests and Frame Orders for Optical Stores
Book eye tests and sell frames, lenses and contacts in the same WhatsApp conversation — the one trade that genuinely needs both.
An optician is genuinely two businesses sharing a doorway. One books time — eye tests with an optometrist, contact-lens fittings, follow-ups. The other sells things — frames, lenses, solutions, repairs. Most software makes you choose which one it is good at, so the other half stays on paper.
Welqo runs both from the same conversation, which is how customers actually behave. Someone can book Saturday's eye test and ask whether you have a particular frame in stock in the same thread, and the assistant handles each correctly: the test is booked against the optometrist's real availability with reminders attached, and the frame is answered from your actual stock with a payment link if they want it held.
The rule that keeps this trustworthy is that the two catalogues never cross. A service price is never quoted for a product and a product price is never quoted for a service — a mistake that is easy to make when both live in one prompt and embarrassing when it reaches a customer. Anything unpriced comes back as "the team will confirm" rather than a guess.
The recall is where the money is, and it runs itself: a two-yearly test can be booked as a series, and patients overdue for one surface with a drafted reminder you approve and send from your own number — the same mechanism that brings a contact-lens customer back before they buy their solutions somewhere else.
Why businesses choose Welqo
- Eye tests booked. Against your optometrist’s real diary, with reminders.
- Frames and lenses sold. Your full catalogue, quoted correctly in the same chat.
- Contact lens reorders. A regular reorders in one message; their history is remembered.
- Never confuses the two. A service price is never quoted for a product, or the reverse.
Go live the same day
- Sign up and add your services and hours
- Connect your WhatsApp number
- Customers book — you get the calendar
Frequently asked questions
Can it book tests and sell frames in the same chat?
Yes. The assistant books the eye test against the optometrist's real availability and answers stock questions about frames from your catalogue, in the same conversation.
Could it quote a frame price for an eye test by mistake?
No. Services and products are kept as separate catalogues and the assistant is explicitly prevented from crossing them; anything unpriced is referred to you rather than guessed.
Can it handle two-yearly recalls?
Yes — as a recurring series, plus win-back messages for patients who drift past their usual interval, drafted for you to approve.
Do customers need an app?
No. Everything happens in the WhatsApp they already use, or through your shareable booking page.
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