WhatsApp Ordering for Pharmacies & Chemists
"Do you have this?" is the question that eats a pharmacist's day. Let your AI check the catalog and answer it instantly, take the order, and leave the medical judgement to you.
Pharmacy counters absorb a constant stream of the same questions — is this in stock, do you have the 500mg, what time do you close, can I collect this evening — and every one of them interrupts someone who is dispensing. The queries are simple; the interruptions are not.
Welqo answers the routine half on your own WhatsApp number. The AI checks your catalogue for over-the-counter and general items, tells the customer whether something is available, takes an order for collection or delivery with their notes attached, and sends a payment link that settles into your own account. Anything out of stock stops being offered rather than being promised and then apologised for.
It is deliberately conservative about what it decides. Prices are quoted only where you have set them, and anything that needs professional judgement — a prescription, a substitution, a dosage question — is routed to you rather than answered by software. The assistant hands the conversation to a human in one tap, so the pharmacist stays in the loop exactly where they should be.
The result is fewer interruptions for the same trade: repeat customers get instant answers on availability and hours, collection orders arrive already paid and itemised, and the counter is free for the conversations that genuinely need a pharmacist.
Why businesses choose Welqo
- Answers "do you have…?". Checks your real catalog instead of a customer waiting on hold or leaving on read.
- Stock-aware. An item marked out of stock is never offered — the AI says so plainly, no false hope.
- Works after closing. Someone messaging at 11pm gets an answer, not silence until morning.
- No medical advice given. The AI takes orders and answers stock questions — it never diagnoses or recommends. That stays with you.
Go live the same day
- Sign up and add your services and hours
- Connect your WhatsApp number
- Customers book — you get the calendar
Frequently asked questions
Does it handle prescriptions?
No — anything needing professional judgement is handed to you. The AI covers availability, hours, general items and collection or delivery logistics; a prescription, substitution or dosage question goes to the pharmacist.
Can customers ask if something is in stock?
Yes, and they get a real answer from your catalogue rather than a promise to check. Items that reach zero stock stop being offered.
How do collection orders work?
The customer orders in chat, adds any notes, pays through a link that settles to your own account, and collects. The order arrives already itemised so nothing is reconstructed from a chat thread.
Can staff take over a conversation?
Any chat can be handed to a human in one tap, and you get an alert when that happens — so the AI never has to guess on something a person should answer.
How much does it cost?
Free to start, and the free plan is the full AI front desk — booking and ordering, reminders, deposits, no-show recovery, waitlist, analytics and your customer list — with 50 bookings or orders and 100 broadcast messages a month, no card needed. Booking (₹999 / $15 a month) removes the volume cap, adds two-way Google Calendar sync so the AI never double-books, and switches on the Growth Agent — win-backs, review requests and referrals drafted for you and sent from your own number. Front Desk (₹2,499 / $39) adds unlimited broadcasts and unlimited new-client search. Flat per business — no per-agent fees, and no markup on your messages.
Start free — most businesses go live the same day · Try the AI live — no signup · Welqo home · Guides · Get the Android app on Google Play
