Privacy Policy
This policy explains what Welqo collects, why, how long we keep it, and the rights you and your customers have over it. Welqo is operated by Clipnova AI (proprietor: Shweta Tiwari), India.
What we collect from you, the business: your name, email address, business name, business category, services and prices, opening hours, and — if you connect one — the WhatsApp Business number you authorise through Meta. We store your password only as a salted one-way hash and can never read it.
What we process on behalf of your customers: the phone number they message you from, their name if they give it, the appointment they book, and the message history of that booking conversation. This data belongs to your business. We act as a processor for it, we do not sell it, and we never use it to advertise to your customers.
WhatsApp messages are delivered through the official WhatsApp Business Platform operated by Meta, and are subject to Meta's own terms and privacy policy in transit. Welqo requests only the permissions needed to send and receive messages on the number you explicitly select during connection.
Payments: card, UPI and bank details are entered directly with our payment processors (Razorpay for India, PayPal and Dodo Payments internationally) and are never stored on Welqo servers. Where you take customer deposits, funds settle to your own connected account — Welqo takes 0% commission on your bookings.
Retention and deletion: we keep your account data while your account is open. You can export your customer list at any time, and you can request full deletion of your account and all associated conversation data by contacting us — we action verified deletion requests within 30 days, except where we must retain invoices for tax law.
Security: all traffic is encrypted in transit over TLS, access tokens are stored encrypted, and each business's data is isolated by tenant. We do not sell or rent personal data to anyone, ever.
