Refund Policy
This policy covers Welqo subscription fees paid to Clipnova AI. It does not cover deposits your own customers pay you — those settle directly to your own connected payment account, and refunding them is between you and your customer.
Free plan: there is nothing to refund. You can use the free plan indefinitely within its monthly booking limit, with no card on file.
Cancelling a paid plan: you can cancel any time from Plans & billing in your dashboard. Cancellation stops the next renewal. Your plan stays active until the end of the period you have already paid for, and you keep access to your data throughout.
Refund window: if Welqo does not work for your business, contact us within 7 days of your first paid charge and we will refund that charge in full. Refunds are issued to the original payment method and typically appear within 5–10 business days depending on your bank or card issuer.
Renewals: we do not automatically refund a renewal you forgot to cancel, but if you contact us promptly after an unintended renewal and have not materially used the service in that period, we will review it and generally refund it. We would rather you stayed by choice.
Service failure: if a confirmed fault on our side prevented Welqo from working for a sustained period, tell us and we will credit or refund the affected period regardless of the 7-day window.
To request a refund, contact us from the email address on the account and include the payment reference. We reply to refund requests within one business day.
