WhatsApp booking system for Malaysian businesses — Malay, English or Chinese, answered automatically

Customers message your business WhatsApp as they do now. The AI replies in their language, books the slot or takes the order, and settles deposits to your own account — 0% commission.

In Malaysia the customer is already on WhatsApp, and they may write in Malay, English, Chinese or Tamil — sometimes all in one message. A salon in Kuala Lumpur, a clinic in Penang, a tuition centre in Johor Bahru, a car workshop in Ipoh or a home-based bakery taking orders gets the same stream of “ada slot esok?” between customers. Someone has to stop, read it, check the calendar, reply and write it down, and the messages that arrive at night wait until morning.

Welqo puts an AI front desk on the business number you already use. The assistant detects the language each customer writes in and replies in it, checks the real calendar of the right staff member, offers only the slots that are genuinely free and books. If you sell products as well as time, the same conversation shows your catalogue, takes the order with any special instructions and sends a payment link. A deposit or a prepaid package settles in MYR straight to your own payment account. A day before and two hours before, the reminder goes out on its own; if someone cancels, the freed slot goes to the waitlist.

The economics suit a small business. Welqo is flat per business: 0% commission on a booking or an order, no per-agent fee for staff and no markup on your messages — unlike WhatsApp marketing platforms sold per seat plus a charge per message. The free plan is the whole front desk — bookings and orders, reminders, deposits, no-show recovery, waitlist and your customer list — for up to 50 bookings or orders and 100 broadcasts a month, no card required. Paid plans start at 15 US dollars a month. Your customer list is yours and exportable on every plan, and most businesses connect their number through Meta’s official sign-up and go live the same day.

Why businesses choose Welqo

Malay, English, Chinese, Tamil and more. Detects the language each customer writes in and replies in it — 40+ languages, no menu, no setup.
Bookings and orders in one chat. Books appointments for a salon or clinic, and takes catalogue orders for a kedai or bakery — in the same conversation.
MYR deposits to your own account. A deposit or a prepaid package settles straight to your own payment account. Welqo takes 0%.
Whole team, one flat price. Staff get their own logins and calendars without seeing pricing or billing. No per-agent fee.

The old way vs the WhatsApp way

	WhatsApp marketing platforms	Welqo
Books an appointment	No — a broadcast tool has no calendar	Yes, against your real staff calendar
Pricing	Per seat, plus a markup per message	Flat per business, no message markup
Languages	One language per flow	Auto-detects 40+ per customer
Your customer list	Held on their platform	Yours, exportable on every plan
Setup	Flows to build	Same-day, no flow builder

Go live the same day

Sign up and add your services and hours
Connect your WhatsApp number
Customers book — you get the calendar

Frequently asked questions

Does it reply in Malay and Chinese as well as English?

Yes, automatically. It detects the language of each message and replies in it — Malay, English, Chinese, Tamil or 40+ others — with nothing to configure and no menu for the customer.

Can it take orders as well as bookings?

Yes. If you sell goods, the assistant shows your catalogue, answers “ada stock?”, takes the order with any instructions and sends a payment link. If you sell time, it books against your real calendar. A business that does both gets both in one conversation.

Where does a deposit go?

Straight to your own payment account, which you connect yourself, in MYR. The money never passes through Welqo, and the commission is 0% on every plan.

Do I need a developer or an agency?

No. You connect your own WhatsApp number through Meta’s official sign-up in a few minutes. There is no setup fee and no flow builder, and most businesses are live the same day.

What does it cost?

Free for up to 50 bookings or orders and 100 broadcasts a month, with reminders, deposits and the waitlist included and no card needed. Paid plans start at 15 US dollars a month, flat per business — no per-seat fee and no markup on messages.

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