Win Back Lapsed Customers on WhatsApp — Automatically

Welqo notices who has not returned in their usual cycle and drafts a warm come-back message you send with one tap, from your own number. No campaign to build, no list to export.

The customers who cost you the most are the ones who never complain. They simply stop coming. Someone who visited every six weeks misses an appointment, then misses another, and four months later they are a regular somewhere else. Nothing in your day flags it, because a diary only shows what is booked — an absence is invisible.

That is what a win-back is for, and almost every business knows it should be doing them. The reason they do not is not laziness: it is that doing it properly means exporting a list, working out who is genuinely overdue for their particular pattern, writing something that does not read like spam, and doing it again next month. It is a job with no deadline, so it never happens.

Welqo already holds every booking, so it knows each customer's natural rhythm and can tell you this morning exactly who has drifted. It hands you a short list with a reason attached — "used to come every four weeks, has not been in for eleven" — and a message already written, referring to them by name and their usual service. You edit it or approve it, and it goes from your own WhatsApp number so the reply lands with you like any other chat.

Then the part that makes it worth doing: the reply becomes a booking. Someone answering "yes, is Saturday free?" is offered real open slots on the right staff member's calendar, confirmed, and sent the reminders that stop them no-showing the second time. Only customers who opted in to marketing are ever suggested, and nothing sends until you approve it.

Why businesses choose Welqo

Go live the same day

  1. Sign up and add your services and hours
  2. Connect your WhatsApp number
  3. Customers book — you get the calendar

Frequently asked questions

How does it decide who has lapsed?

It learns the normal visit cycle for your trade and for that individual, then flags anyone overdue who has no upcoming booking. The reason is shown next to each suggestion so you can judge it before sending.

Will it message people automatically?

Not unless you want it to. By default it proposes each win-back and you tap approve, editing the wording first if you like. It never messages a customer who has not opted in to marketing.

What does the customer see?

A normal WhatsApp message from your own business number — not a shortcode or a third-party sender. If they reply, your AI answers and books them, so the conversation ends in an appointment rather than in your inbox.

Which plan includes this?

The Growth Agent is on the paid plans, starting at Booking (₹999 / $15 a month). The free plan still includes AI booking, automatic reminders and a shareable booking page.

How much does it cost?

Free to start, and the free plan is the full AI front desk — booking and ordering, reminders, deposits, no-show recovery, waitlist, analytics and your customer list — with 50 bookings or orders and 100 broadcast messages a month, no card needed. Booking (₹999 / $15 a month) removes the volume cap, adds two-way Google Calendar sync so the AI never double-books, and switches on the Growth Agent — win-backs, review requests and referrals drafted for you and sent from your own number. Front Desk (₹2,499 / $39) adds unlimited broadcasts and unlimited new-client search. Flat per business — no per-agent fees, and no markup on your messages.

Start free — most businesses go live the same day · Try the AI live — no signup · Welqo home · Guides · Get the Android app on Google Play

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